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Roland Clan Forums >
JUNO Stage >
2 Junos 2 faulty keyboards
alexnice
(6)
15:02 GMT
5 January 2010 |
On the phone to Roland Uk today, They say once they get my machine they are going to get on the blower to Japan. From the amount of emails I sent them detailing previous purchases and returns they said giving me a replacement might not be the best possible option and even sugested getting my money back for the product. But I will keep you posted. Ive to hang on to the unit unill the 27th as I have things to do for uni with it untill then.
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Canoehead
(1)
11:46 GMT
25 February 2010 |
Hello All:
I too, have had similar problems with the keybed of my Juno. I spoke with a technician at the Roland service depot in Mississauga, Canada, who informed me that there was a "service bulletin" for this problem with the Juno and they would replace the faulty contacts at no price, even though the warranty was up! All I have to do is get the keyboard to them and supply the sales receipt.
My thanks to all of you who contacted Roland about this problem and brought it to their attention.
So, if you also have key contact problems, get in touch with Roland and mention the service bulletin.
Regards,
Gord
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alexnice
(6)
13:49 GMT
26 February 2010 |
I got new contacts also, its working for just now but if it gubs up again I will be sure to quote the helpful reference you have given,
Thank you.
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SonnyDaye
(44)
20:49 GMT
3 March 2010 |
Glad to see that Roland has finally come to their senses and stopped turning their back on this problem. I had just about given up on trusting Roland as a quality company anymore.
By posting numerous complaints on this forum, I hope I've played some part in getting them to come to their senses.
I'm willing to give them another chance and start trusting them again.
Now to get to the unfortunate task of having to get it serviced.
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