Can't see Fantom XR on PC or Mac

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evikki1
Posts: 1
Joined: 14:44, 29 January 2016

Can't see Fantom XR on PC or Mac

Post by evikki1 »

Hello! I got a problem - I can't see my Fantom XR neither on Win 7 laptop or PC nor on iMac (trying both 10.5 and 10.8 systems).
If I install the drivers on my Mac the system says it is ok but it does not operate XR in X Editor software.
In Windows all the process stops when I see window "Connect your Fantom XR" (as on pic)

Same time if I connect my XR to either PC or Mac I do can reinstall system software.
So I had try both 2.01 and 2.02 versions, different USB cables etc.
Of course I use USB in storage mode, tried to uninstall the drivers with Clean all, use Administrator mode while installing on PC etc. Still no help.

Strange is that I can see Roland as a disk when changing the firmware.

Could you give any advise?
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Romey
Posts: 187
Joined: 15:54, 30 June 2009

Re: Can't see Fantom XR on PC or Mac

Post by Romey »

Hello,
I have Fantom X8 and windows. The Fantom USB drivers are not needed on PC to see the Fantom as a disk when in storage mode. The drivers are needed for USB midi mode and the midi ports on the back are bypassed. The editor and librarian work in this mode. I'm not sure I understand all of your post, but is it possible you need to switch to midi mode from storage mode?
Romey
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