Hello.
I am new to the forum. I have an activation issue with the Plug Outs offered via the Roland website. I purchased the following:- SH-101: PG-SH101
- SYSTEM-1: PG-SYTEM1
- SYSTEM-100: PG-SYS100
- PROMARS: PG-PRMRS
They all install fine but when I go to options and hit the activation button, nothing happens. I have received the following email from Roland Japan:Thank you very much for purchasing our products.
If you are now trying to use them on Mac, may we ask you to try re-installing the latest version and activating it after deleting the following files?
Files to be deleted:
- /Library/Application Support/Roland/Activator/FldData.xml
- ~/Library/Preferences/jp.co.roland.activator.[Product Name].plist
- /Library/Application Support/Roland/Activator/[Product Name]/[Product Name].xml
And would you please re-install using the latest installer.
You are able to get the latest versions of installer from "history/download" of Roland Account Service.
https://account.roland.com
The problem I am having is that none of these files exist on my computer. I am currently on hold with Roland US (I have been on hold for the past hour).
I am hoping that one of the forum members would know what to do. Any information someone could provide to me would be much appreciated as I have been dealing with this for the past 48 hours.
I am running Cubase 8.5 & Ableton Live 9 on a Macbook with OS X 10.11
Thank you.
Activation Issue With Roland Softsynths MAC
- rsaintjohn
- Posts: 265
- Joined: 02:56, 23 May 2015
- Location: Cleveland, OH USA
Re: Activation Issue With Roland Softsynths MAC
Are you certain you're looking in the correct "Library" directory for the first and third files? I have those files, and they're ingmaxim wrote: ...
Files to be deleted:
- /Library/Application Support/Roland/Activator/FldData.xml
- ~/Library/Preferences/jp.co.roland.activator.[Product Name].plist
- /Library/Application Support/Roland/Activator/[Product Name]/[Product Name].xml
....
The problem I am having is that none of these files exist on my computer
Macintosh HD/Library/....
Link: How to find Library folder on Mac
If you're looking in Macintosh HD/Users/(Username)/Library/... , they're not going to be there.
The second one, the plist files, they should be in Macintosh HD/Users/(Username)/Library/Preferences/..
If you're not finding these files, then they probably did not install correctly as you think they did. Were you prompted about installing a downloaded file from unidentified developer, and did you make the necessary changes in Mac Security & Privacy to install?