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XV-2020 Won't Store User Bank (Battery?)

Posted: 21:08, 1 October 2016
by wd8dkyy
Hi. When I power cycle my XV-2020, the patches in the user bank disappear and revert to the factory patches. I opened the top cover, but didn't see a backup battery. Is there a fix for this problem? A Google search didn't reveal anything.

Thank you.