JD-Xi Overlays

Forum for the JD-Xi Keyboard.

JD-Xi Overlays

Postby tomoe97 » 05:32, 9 November 2016

Just received the free JD-Xi overlays from Roland USA and the results are stunning! Thank you, Roland!
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Re: JD-Xi Overlays

Postby mamm7215 » 03:04, 16 November 2016

How do you get these?
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Re: JD-Xi Overlays

Postby tomoe97 » 07:23, 16 November 2016

1. Register your JD-Xi with Roland.

2. Go to Service & Repair > Parts Order Request.

3. Fill out Parts Order Request form for "JD-Xi Panel Overlays."

4. Wait for confirmation from Roland that the overlays are on their way.
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Re: JD-Xi Overlays

Postby andypandy » 18:47, 16 November 2016

This is awesome! Just put in the request and received confirmation it's on its way. Now, I'm stoked!
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Re: JD-Xi Overlays

Postby critter0107 » 15:31, 9 December 2016

Overlays really look sweet! Thx Roland!!!!!
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Re: JD-Xi Overlays

Postby Artmuzz » 11:31, 13 December 2016

I contacted Roland UK about the overlays for my JD-Xi and got a reply from them telling me that a I will have to email them a copy of my sales receipt and JD-Xi serial number then they will post overlays off to me. Is this normal practice? As I have been reading that other customers just asked and sent their postal address and to receive overlays. Hmmm.
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Re: JD-Xi Overlays

Postby len73 » 14:01, 21 January 2017

I contacted Roland Switzerland more than a week ago, but still no anwser...

I do hope to hear something soon.

Why don't they provide the overlays in a bit more obvious and easy way (reseller or online ordering...)
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Location: Switzerland

Re: JD-Xi Overlays

Postby baz55 » 17:54, 21 January 2017

I contacted Roland Germany 2 months ago and never got a reply. Not even a reply saying that they don't provide overlays. So much for customer service... :(
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Re: JD-Xi Overlays

Postby len73 » 21:07, 25 January 2017

len73 wrote:I contacted Roland Switzerland more than a week ago, but still no anwser...

I do hope to hear something soon.

Why don't they provide the overlays in a bit more obvious and easy way (reseller or online ordering...)


I sent my first mail to the wrong address... My fault.

I got an answer today, but it seems they simply do not know anything about a JDXi overlay. They've asked me where I got the information...Just gave them the link to this thread.

Hope to get one soon anyway...
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Location: Switzerland

Re: JD-Xi Overlays

Postby cello » 15:08, 28 January 2017

To claim the Xi overlays in the UK, you should email customers@roland.co.uk.

I understand that they will be available soon.
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Re: JD-Xi Overlays

Postby SnakePlissken » 03:09, 29 January 2017

I am from Australia and when I went to repairs, it only had locally repairers, no ability to order parts?
I hate the black panel, I always have to use a torch to read what I am doing

:/
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Re: JD-Xi Overlays

Postby knobacon » 22:55, 16 February 2017

Just got my overlays yesterday. The postman folded it in half and stuffed into the mailbox. There is a crease on the right side panel but it is only visible in bright light. Looks amazing otherwise. Thanks Roland.
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Re: JD-Xi Overlays

Postby SnakePlissken » 00:07, 17 February 2017

I just got of the phone from Roland Australia and wow, what brilliant service
I am getting my overlay by simply mentioning this forum and explaining the overlay

Well done Roland, Kudos to your support

Anyone in Australia that wants one, call

Phone: +61 (02) 9982-8266

Hit 1 for customer service and all should be well

:D
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