Anyone know how to solve this? Roland say its fastspring, fastspring say is paypal, and paypal says nothing wrong. the monthly subs keep failing, but paypal account is paying other subscriptions perfectly fine. Roland sent me to fastspring, who said to renew the payment method, which I have done over and over. Also changed to a credit card. The fastspring account page wont let me change the payment method. I am about to lose the roland subscription, which I use a lot professionally in my production studio (yep, its my full time job, so matters). anyone else come across this issue, and resolved it?
thanks in advance for any ideas
Roland cloud ultimate subscription fail
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JSRoland1031
- Posts: 22
- Joined: 20:48, 12 April 2023
Re: Roland cloud ultimate subscription fail
Hey belolab. Jon from Roland Cloud here. Sorry to hear that your having this problem. I'll send you a private message and we can try and see what's causing this issue.belolab wrote: ↑21:26, 15 August 2023 Anyone know how to solve this? Roland say its fastspring, fastspring say is paypal, and paypal says nothing wrong. the monthly subs keep failing, but paypal account is paying other subscriptions perfectly fine. Roland sent me to fastspring, who said to renew the payment method, which I have done over and over. Also changed to a credit card. The fastspring account page wont let me change the payment method. I am about to lose the roland subscription, which I use a lot professionally in my production studio (yep, its my full time job, so matters). anyone else come across this issue, and resolved it?
thanks in advance for any ideas